Handling Emergency Situations: A Guide for Property Owners and Tenants

1920008 • July 31, 2023

Handling emergencies in rental property business requires a proactive approach from both property owners and tenants. Swift action is crucial when unexpected issues like water leaks, electrical faults, HVAC issues, etc. arise. Hunter Rentals & Sales property managers guide you in minimizing the impact of emergencies by acting swiftly and following well-defined maintenance protocols.


Following are some of the crucial steps that can help in handling emergency situations effectively:


  • Water Leaks: Timely action is crucial when dealing with water leaks. In case of a multi-unit property, water leaks in a unit have the potential to seep into other units, causing damage there as well. It is essential to address these leaks promptly to prevent further damage. As a property owner, it is important to provide your tenants with emergency tips, like shutting off the water supply, and steps to take if they notice any signs of water leakage.
  • Electric Faults: Depending on the severity of the electrical fault, tenants may have to call different organizations. For minor faults, tenants should call property managers to look into the issue. For major faults like short circuits or fire, promptly leave the premises and call 911 or local emergency services. 
  • Gas Leaks: Gas leaks are extremely dangerous and can lead to explosions or asphyxiation. If a gas leak is suspected, occupants should vacate the premises immediately and contact the gas company and emergency services.
  • Fires: It is essential to prioritize safety and act swiftly in the event of a fire. Start with evacuating the property safely and call the 911 emergency helpline immediately. Prevention is key when it comes to fire safety. Install smoke detectors and fire alarms on your property and regularly test and maintain them.
  • Heating or Cooling System Malfunctions: Extreme temperatures can be harmful, especially for seniors and kids. Heating and cooling issues should be addressed promptly. Tenants should call the owner or property manager to look into faulty HVAC systems in case of any issues.
  • Blocked Drains or Sewage Issues: These issues can lead to unsanitary conditions and require immediate attention. In such a case, the tenants should contact the property management agency. Tenants can be provided with written instructions on what to do when such a scenario is encountered.
  • Safety Hazards: Any hazardous conditions, such as loose handrails, broken stairs, or trip hazards, should be addressed urgently to prevent accidents. The tenants should inform the property management company immediately.
  • Mold Growth and Pest Infestations: Mold can cause health problems and should be addressed immediately to prevent it from spreading. Similarly, pest problems (such as rodent or insect infestation) can rapidly worsen and affect the health and comfort of tenants. In case tenants notice any signs of mold or pest infestation, the property management agency should be contacted. 


Dealing with such issues is a lot of work for property owners. It is advisable to get the assistance of an experienced property manager in devising comprehensive emergency and general maintenance protocols. Property managers also help in dealing with emergency maintenance (after-hour) issues. If you own multiple rentals, a property manager’s expertise can be immensely helpful for issues like plumbing emergencies, broken furnaces and more.


At Hunter Rentals & Sales, we are committed to the safety and well-being of tenants and upkeep of properties. For more information, visit Hunter Rentals & Sales at 1503 W Stan Schlueter Lp, Killeen, TX 76549, or call 254-634-3311. You can also browse our website at www.hunterrentals.com and connect with us on Facebook, Twitter, and Instagram.


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Mold and mildew are persistent issues in environments with high humidity, especially during warm or rainy seasons. These fungal organisms flourish in damp, poorly ventilated spaces and can appear on a variety of surfaces, including walls, ceilings, fabrics, and furniture. Besides their unpleasant appearance and smell, mold and mildew can also cause health problems, especially for people with allergies or respiratory issues. Fortunately, with consistent maintenance and environmental control, the risks associated with mold growth can be significantly reduced. Ensure Adequate Ventilation Proper air circulation is one of the most effective ways to reduce moisture buildup indoors. Spaces such as bathrooms, kitchens, laundry rooms, and basements are particularly susceptible due to frequent water use and steam accumulation. To address this, ensure exhaust fans are properly installed and working. You can also open windows when weather conditions permit. Using ceiling fans or portable air circulators can further enhance ventilation and minimize moisture buildup. Use Dehumidifiers Strategically Dehumidifiers play a vital role in regulating indoor humidity. By drawing moisture out of the air, they create a less hospitable environment for mold and mildew. These devices are especially helpful in enclosed or poorly ventilated areas like storage rooms, attics, and lower-level spaces. Running a dehumidifier consistently can help maintain an optimal indoor humidity level, ideally between 30% and 50%. Address Leaks and Water Intrusion Quickly Unresolved water leaks—whether from pipes, roofs, or windows—can create hidden moisture pockets that lead to mold development. Regularly inspect plumbing fixtures, roofing systems, and window seals for signs of leaks or condensation. Prompt repairs are essential to prevent long-term damage and microbial growth in hidden or hard-to-reach areas. Clean and Dry Surfaces Frequently Surfaces that remain damp for extended periods are prime targets for mold colonization. Regularly wiping down wet surfaces, such as shower walls, countertops, and window ledges, helps eliminate excess moisture. Incorporating non-toxic mold-resistant cleaners into your routine can further discourage growth. In addition, drying wet fabrics or upholstery promptly and thoroughly is essential. Monitor Humidity with Hygrometers A hygrometer is a simple, affordable tool that measures indoor humidity. By placing one in each major living area, you can keep track of moisture levels and take timely action if they rise above safe thresholds. Maintaining indoor humidity below 60% significantly lowers the risk of mold and mildew formation. Maintain HVAC Systems Heating, ventilation, and air conditioning systems influence indoor air quality and moisture control. When neglected, they can circulate humid air or even harbor mold in ducts and filters. Routine maintenance—including regular filter replacements and periodic professional inspections—ensures efficient operation and reduces the likelihood of hidden mold development. Store Materials with Care Materials such as books, clothing, cardboard boxes, and textiles are especially vulnerable to mold if stored in damp conditions. Keep such items off the floor, away from walls, and in well-ventilated, dry areas. Use moisture-absorbing products like silica gel packs or desiccant containers in storage spaces to provide added protection. By implementing these preventive strategies, property owners and occupants can create a healthier, drier indoor environment that is resistant to mold and mildew, even during prolonged periods of high humidity. For more information on property management and maintenance tips, visit Hunter Rentals & Sales at www.hunterrentals.com and connect on Facebook and Instagram for the latest updates. Hunter Rentals and Sales is located at 3207 East Stan Schlueter Loop, Killeen, Texas 76542, United States. Phone: (254) 634-3311 
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