Most Common Tenant Complaints & How To Deal With Them.
Managing a rental property comes with a lot of work & responsibility. Being a property owner, maintaining healthy relationships with tenants is important. It is essential to deal with tenant complaints in an efficient manner. Managing tenant’s complaints quickly helps in tenant retention and elevates the reputation of property owner and/or property management agency.
The most common tenant complaints are:
Maintenance Issues
Maintenance complaints are urgent; they need quick response. They are usually - Air conditioner not working, water leakage, clogged sink or toilet, no hot water, etc. As a property owner, one needs to pay attention to structural damages and problems related to plumbing, utilities and appliances. Take these complaints and requests seriously and get them resolved as soon as possible. Hiring an expert property management company can relieve you from the stress of dealing with such complaints. They have specialized teams or contractors who take care of such maintenance complaints.
Pests Incursion
Pest incursion can not only have an adverse effect on tenant health but also on the property structure. Call a professional pest exterminator as soon as possible. It is important to make the property completely free from pests to prevent damage to more units or tenant equipment. If needed, ask the tenants to move out and shift to some alternate accommodation on a temporary basis. Offer a vacant property if you have one or provide rent abatement for that particular period of time. Make sure to conduct an annual pest inspection to keep the property clean and hygienic.
Communication Problems
It is important to provide smooth communication experience and accessibility to the tenants. Lack of communication can make the whole process very tedious and unrewarding. Answer their calls and messages and try to establish healthy relationship with the renters. Keep a professional approach and let them know your availability slots. Whether it’s a property owner or property management company, it is important to maintain a good communication channel.
How To Deal With Tenant Complaints:
Keep a systematic approach to avoid frequent complaints, example: consider tenant complaint form to keep a record of complaints. It reduces the probability of future conflicts and ensures a transparent, professional and seamless rental experience for both tenants and property owners.
Hunter Rentals and Sales: Property Management Services
Hunter Rentals & Sales; operational since 1986, is one of the most trusted property management companies serving the Fort Hood and surrounding areas of Killeen, Harker Heights, Copperas Cove and Belton. Our services include finding tenants, helping in setting optimum rent rate, tenant screening, property leasing, assistance in maintenance of the property, addressing the concerns & complaints of tenants, property marketing, regular inspections of the property, rent collection etc. Our dedicated team strives to achieve excellence in heling clients with their property management requirements.
You can visit us at 1503 W Stan Schlueter Lp. Killeen TX 76549 or check out our website www.hunterrentals.com
