Most Common Tenant Complaints & How To Deal With Them.

Julie Martinez • March 3, 2022

Managing a rental property comes with a lot of work & responsibility. Being a property owner, maintaining healthy relationships with tenants is important. It is essential to deal with tenant complaints in an efficient manner. Managing tenant’s complaints quickly helps in tenant retention and elevates the reputation of property owner and/or property management agency.


The most common tenant complaints are:


Maintenance Issues


Maintenance complaints are urgent; they need quick response. They are usually - Air conditioner not working, water leakage, clogged sink or toilet, no hot water, etc. As a property owner, one needs to pay attention to structural damages and problems related to plumbing, utilities and appliances. Take these complaints and requests seriously and get them resolved as soon as possible. Hiring an expert property management company can relieve you from the stress of dealing with such complaints. They have specialized teams or contractors who take care of such maintenance complaints. 


Pests Incursion


Pest incursion can not only have an adverse effect on tenant health but also on the property structure. Call a professional pest exterminator as soon as possible. It is important to make the property completely free from pests to prevent damage to more units or tenant equipment. If needed, ask the tenants to move out and shift to some alternate accommodation on a temporary basis. Offer a vacant property if you have one or provide rent abatement for that particular period of time. Make sure to conduct an annual pest inspection to keep the property clean and hygienic.


Communication Problems 


It is important to provide smooth communication experience and accessibility to the tenants. Lack of communication can make the whole process very tedious and unrewarding. Answer their calls and messages and try to establish healthy relationship with the renters. Keep a professional approach and let them know your availability slots. Whether it’s a property owner or property management company, it is important to maintain a good communication channel.


How To Deal With Tenant Complaints:


Keep a systematic approach to avoid frequent complaints, example: consider tenant complaint form to keep a record of complaints. It reduces the probability of future conflicts and ensures a transparent, professional and seamless rental experience for both tenants and property owners. 


Hunter Rentals and Sales: Property Management Services


Hunter Rentals & Sales; operational since 1986, is one of the most trusted property management companies serving the Fort Hood and surrounding areas of Killeen, Harker Heights, Copperas Cove and Belton. Our services include finding tenants, helping in setting optimum rent rate, tenant screening, property leasing, assistance in maintenance of the property, addressing the concerns & complaints of tenants, property marketing, regular inspections of the property, rent collection etc. Our dedicated team strives to achieve excellence in heling clients with their property management requirements. 


You can visit us at 1503 W Stan Schlueter Lp. Killeen TX 76549 or check out our website www.hunterrentals.com

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Preventing Mold and Mildew In Your Rental Property

By 1920008 • June 12, 2025
Mold and mildew are persistent issues in environments with high humidity, especially during warm or rainy seasons. These fungal organisms flourish in damp, poorly ventilated spaces and can appear on a variety of surfaces, including walls, ceilings, fabrics, and furniture. Besides their unpleasant appearance and smell, mold and mildew can also cause health problems, especially for people with allergies or respiratory issues. Fortunately, with consistent maintenance and environmental control, the risks associated with mold growth can be significantly reduced. Ensure Adequate Ventilation Proper air circulation is one of the most effective ways to reduce moisture buildup indoors. Spaces such as bathrooms, kitchens, laundry rooms, and basements are particularly susceptible due to frequent water use and steam accumulation. To address this, ensure exhaust fans are properly installed and working. You can also open windows when weather conditions permit. Using ceiling fans or portable air circulators can further enhance ventilation and minimize moisture buildup. Use Dehumidifiers Strategically Dehumidifiers play a vital role in regulating indoor humidity. By drawing moisture out of the air, they create a less hospitable environment for mold and mildew. These devices are especially helpful in enclosed or poorly ventilated areas like storage rooms, attics, and lower-level spaces. Running a dehumidifier consistently can help maintain an optimal indoor humidity level, ideally between 30% and 50%. Address Leaks and Water Intrusion Quickly Unresolved water leaks—whether from pipes, roofs, or windows—can create hidden moisture pockets that lead to mold development. Regularly inspect plumbing fixtures, roofing systems, and window seals for signs of leaks or condensation. Prompt repairs are essential to prevent long-term damage and microbial growth in hidden or hard-to-reach areas. Clean and Dry Surfaces Frequently Surfaces that remain damp for extended periods are prime targets for mold colonization. Regularly wiping down wet surfaces, such as shower walls, countertops, and window ledges, helps eliminate excess moisture. Incorporating non-toxic mold-resistant cleaners into your routine can further discourage growth. In addition, drying wet fabrics or upholstery promptly and thoroughly is essential. Monitor Humidity with Hygrometers A hygrometer is a simple, affordable tool that measures indoor humidity. By placing one in each major living area, you can keep track of moisture levels and take timely action if they rise above safe thresholds. Maintaining indoor humidity below 60% significantly lowers the risk of mold and mildew formation. Maintain HVAC Systems Heating, ventilation, and air conditioning systems influence indoor air quality and moisture control. When neglected, they can circulate humid air or even harbor mold in ducts and filters. Routine maintenance—including regular filter replacements and periodic professional inspections—ensures efficient operation and reduces the likelihood of hidden mold development. Store Materials with Care Materials such as books, clothing, cardboard boxes, and textiles are especially vulnerable to mold if stored in damp conditions. Keep such items off the floor, away from walls, and in well-ventilated, dry areas. Use moisture-absorbing products like silica gel packs or desiccant containers in storage spaces to provide added protection. By implementing these preventive strategies, property owners and occupants can create a healthier, drier indoor environment that is resistant to mold and mildew, even during prolonged periods of high humidity. For more information on property management and maintenance tips, visit Hunter Rentals & Sales at www.hunterrentals.com and connect on Facebook and Instagram for the latest updates. Hunter Rentals and Sales is located at 3207 East Stan Schlueter Loop, Killeen, Texas 76542, United States. Phone: (254) 634-3311 

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